Returns

Our 30-day return window

You can notify us that you wish to return an item within 30 days after delivery of the last item in your order. If the final day falls on a weekend or public holiday, the request period extends to the next working day.

This extends the time to notify us beyond the statutory 14-day withdrawal period. The return conditions and refund process described below also apply to this extension, including sending the goods back within 14 days after your notice. Your statutory rights remain unaffected.

Your statutory right of withdrawal

For consumer online purchases, you can notify us that you wish to withdraw within 14 days, counted from the day after you receive the goods. You do not need to give a reason. Where one order is delivered separately, the period runs from receipt of the last item.

Notify us at info@voleace.com with a clear statement of your decision. Including your order number helps us identify your purchase. You can use the form below, but it is not compulsory. You do not need our approval to exercise this right.

Returning the goods

Send the goods back within 14 days after notifying us of your withdrawal.

Return address: Voleace — Lars Nuyttens, Rue de la Cure 22, 7750 Russeignies, Belgium.

Return postage is free for returns sent from Belgium and the Netherlands. For returns from other countries, you pay the return shipping costs. Contact us before sending your parcel for the applicable return shipping cost and instructions. Start your return through our return portal or email us to arrange a return. No return shipping fee is charged for returns from Belgium and the Netherlands. Your rights for faulty or incorrect items remain unaffected.

You may try clothing on as you would in a shop. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds

We reimburse payments within 14 days of your withdrawal notice. We may wait until we receive the goods or evidence that you sent them back, whichever comes first. Refunds use the original payment method unless otherwise agreed, without a refund fee. For withdrawal from the whole order, the refund includes the least expensive standard delivery charge we offered; additional express-delivery costs are not reimbursed.

Faulty or incorrect items

Contact us at info@voleace.com. Your statutory rights for faulty or non-conforming goods are separate from change-of-mind returns.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Lars Nuyttens, trading as Voleace, Rue de la Cure 22, 7750 Russeignies, Belgium, info@voleace.com.

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Goods: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if submitted on paper: ____________________
Date: ____________________